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Please note if you prefer making manual payments then auto-billing can be cancelled at anytime via the Client Area, you can simply remove your credit card details from the system without contacting us.
Global Domain names: It costs £7.45 to transfer a global domain (.com .net .org) to your hosting plan, as a special bonus you will receive an extra 1 years extension on your registration (£10.99 value).
UK Domain names: It is FREE to transfer UK domain names to your hosting plan, you only pay for domain renewals when they are due.
It is FREE to transfer UK domain names, you only pay for domain renewals when they are due.
It costs £7.45 to transfer a global domain (.com .net .org), as a special bonus you will receive an extra 1 years extension on your registration (£10.99 value).
If you do get stuck or there is a problem please dont hesitate to contact our Techs who are available online 24/7 from the Helpdesk
We will respond to support requests if there is any server side problems. We cannot help clients with CGI/Perl scripts or any other third party software, you should contact authors of scripts regarding problems and script configurations or enlist the services of companies that will configure scripts.
Stage 1: Contacting us
If you have a complaint about any aspect of our service, then we would like to hear from you. Many outstanding issues can be resolved informally by discussing the issue with a member of staff. The support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution.
Stage 2: Escalating your issue
If the agent helping you is not able to assist please ask to speak to a manager. If a manager is available they will be happy to talk to you to discuss your case. Managers are available on main working days during business core hours. Managers do however attend meetings and may not be available at that time. If a manager is not available, please provide your contact details to a member of staff and our management team will be in touch. Our aim is to respond to all escalated complaints within 1 hour.
Raising an Appeal
If after discussing any concerns you are dissatisfied with the response provided, or the way your issue has been dealt with, you can lodge an appeal by writing to the below address, detailing your account details and the outstanding complaint.
67-68 Hatton Garden
Your complaint will be acknowledged in writing within five working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days.
Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.