Why would I receive a Forbidden message accessing my website?

If this occurs it is generally for one of 3 reasons.
1. You don't have a properly named default page in your main /public_html/ directory. Acceptable file names are listed below: index.htm index.html default.html index.sht index.shtml index.cgi index.php
2. The /public_html/ directory permissions are improperly set. When you receive your account the permissions are correctly set. Contact us to fix this.
3. You put a .htaccess file in your main /public_html/ directory, or you changed the configuration of an existing .htaccess file which is locking up your web site.
4. You should contact support if you are not sure what's causing the problem
  • 1163 Users Found This Useful
Was this answer helpful?

Related Articles


We are committed to ensuring our customers receive a high level of service. We also appreciate...

What Perl modules are installed on server?

re Config XSLoader DynaLoader attrs B O ByteLoader Fcntl GDBM_File IO Opcode Safe ops POSIX...

I did not receive my login details

If you have not received your login details yet then please follow the instructions below:...


If your hosting account has expired and we have not received renewal fees your site will be...

403 Forbidden error

You need to change the permissions on /public_html folder to 755. This can be done through an FTP...